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RSG Telecom

  • Project Management
  • Business Development
  • Process Analysis & Design
  • Solution Engineering

Projects, Planning and Execution – February 2023 to Present

  • Managed end-to-end planning and implementation of telecommunication initiatives across the United States.
  • Provided comprehensive documentation including cost estimates, quotes, RFP responses, client presentations, and ensured timely and budget-compliant project deliveries. Projects encompassed remote data center installations, microwave network setups, and cellular tower decommissions for leading networks.
  • Spearheaded the development of the USA branch’s Master Service Agreement and Service Level Agreement, project management and business development interviews and process capture, enhancing operational efficiency and fostering stronger client relationships.
  • Wrike
  • HubSpot
  • SharePoint
  • Figma
  • Microsoft Teams

Avison Young

  • Project Management
  • Design Thinking
  • Process Analysis & Design
  • Solution Engineering

Sales Force to HubSpot Migration Team (Remote) – April 2022 to February 2023

  • Driving the SalesForce to HubSpot migration in the United States and Europe.
  • Interviewed United Kingdom subject matter experts to capture and diagram market sales procedures and gather requirements for SalesForce to HubSpot migration: opportunities, work orders, contracts, anti-money laundering, etc.
  • Developed HubSpot sandbox for prototyping and market onboarding in the United Kingdom and Germany
  • Captured, documented, and proposed process for the Customer Relationship Management Team: new users, separated employees, user activity reports, prototyping, broker and client relationship review, sandbox creation etc.
  • Directed design thinking sessions with Customer Relationship Management Team for continuous process improvement
  • Served at the Houston Food Bank
  • HubSpot
  • Figma
  • Microsoft Teams
  • SharePoint
  • Smartsheet

Cushman & Wakefield

  • Product Ownership
  • Project Management
  • Org. Change Management
  • Solution Engineering
  • Application Support

Proprietary Sales Software Development and Rollout Project (Remote) – June 2018 to April 2022

  • Assisted in the creation of proprietary sales presentation software
  • Managed deployment of proprietary software to fifteen major cities throughout the United States, supporting a total of 34 cities.
  • Gathered user requirements, coordinated software configuration changes, delivered global User Forum, created, and implemented change management process, developed, and implemented training program, automated client status reports, emails, and pitch process with custom web applications.
  • Consulted Brokers directly impacting 40 high profile deals.
  • Jira
  • Confluence
  • Figma
  • ArcGIS (Mapping Platform)
  • Chrome Console
  • Windows Servers
  • REACT - Web App Compile
  • JavaScript
  • NPM
  • Node
  • GitHub
Market Rollout
12
Supported Markets
30
Sales Presentations
35

ExxonMobil

ExxonMobil Information Technology – 2008 to 2017

  • Project Management
  • Org. Change Management
  • Application Support
  • Solution Engineering / Consulting
  • Instructional Design
  • Training

Successfully delivered projects, provided consulting services to users, and supported various applications.

Training and Solutions Consulting Project – 2015 to 2017

  • Project Management
  • Org. Change Management
  • Application Support
  • Solution Consulting
  • Instructional Design

Established IT training and consulting group at new ExxonMobil Houston campus to serve 10,000 customers, personally completed 115 consultations saving over 5k hours, led three IT analyst / trainers.

  • SharePoint
  • Final Cut Pro
  • Camtasia
  • Photoshop
  • MS Office
  • Multiple Productivity Applications

Corporate IT Strategy Team, Organizational Change Management – May 2013 to February 2015

  • Project Management
  • Org. Change Management
  • Solution Consulting
  • Training

Enhanced productivity of business partners and built globally recognized IT brand through executive consulting and marketing of productivity tools and services.

  • ProSci ADKAR Model
  • Web Development
  • SharePoint
  • Final Cut Pro
  • Camtasia
  • Photoshop
  • MS Office
  • Multiple Productivity Applications

Corporate IT Strategy Team, Knowledge Management – May 2012 to February 2013

  • Solution Engineering
  • Training
  • Knowledge Management Consulting

Improved client efficiency by over 3k work hours through architecture of productivity best practices, SharePoint consultation, recommendations, and tier-3 support. Facilitated migration of business-critical knowledge base from Lotus Notes Global Shares to SharePoint.

  • SharePoint
  • Lotus Notes
  • Adobe Captivate
  • Final Cut Pro
  • Camtasia
  • Photoshop
  • MS Office
  • PowerPoint (Heavy Usage)
Global Training Videos
0
Trained
250 +

SharePoint Rollout Project – May 2011 to February 2012

  • Project Management
  • Org. Change Management
  • Solution Engineering
  • Training

Deployed 250 SharePoint sites to Exploration, Drilling and Development companies, consulted senior leadership on change management process, developed SharePoint deployment project metrics and KPIs.

  • SharePoint
  • ProSci ADKAR Model
  • Photoshop
  • Lotus Notes
  • MS Office
  • Excel (Heavy Usage)
  • PowerPoint (Heavy Usage)
Organizations Consulted
0
SharePoint Sites Deployed
0

Documentum Application Team – May 2009 to February 2011

  • Project Management
  • Application Support
  • Scripting
  • Content Management
  • Application Audit

Maintained and upgraded thirty-one global Documentum servers, provided Documentum support to Development company, completed 114 consultations.

  • Documentum
  • Windows Server
  • Robocopy Scripts
  • SQL
  • Lotus Notes
  • MS Office
Total Servers
0
International Web Servers
0
Consultations
55
Onsite Support – May 2008 to February 2009
  • Customer Support
  • Training
  • Windows Troubleshooting
  • Application Troubleshooting

Completed over 500 general IT support and software requests the Research and Development companies.

  • Microsoft Active Directory
  • Lotus Notes
  • MS Office
  • Windows
  • Norton Ghost (Hard drive cloning)
Support Tickets
0 +

Oklahoma State University

College of Human and Environmental Sciences – 2006 to  2008
  • IT Hardware Support
  • IT Software Support
  • Computer Lab Establishment
  • Established and maintained computer labs
  • Cloned desktop operating systems
  • Hardware troubleshooting and repair
  • Software troubleshooting and repair
  • User access and passwords via Active Directory
  • Mac OS X
  • Windows
  • Microsoft Office
  • Norton Ghost (Hard drive cloning)
  • MS Active Directory
  • Mac OS X Server

Oklahoma State University

College of Human and Environmental Sciences – 2005 to  2008
  • Web Development
  • Graphic Design

Developed website for the college of Human and Environmental Sciences using industry standard compliant code

  • Web Development
  • HTML
  • CSS
  • Photoshop

Redlands Community College

Information Technology – 2003 to  2005
  • IT Hardware Support
  • IT Software Support
  • Computer Lab Establishment
  • Video Conferencing Support
  • Networking
  • Filming and Video Editing
  • Established and maintained computer labs
  • Cloned desktop operating systems
  • PC Laptop and Desktop repair
  • Software troubleshooting and repair
  • User access and passwords via Active Directory
  • Windows
  • Mac OS X
  • Microsoft Office
  • Norton Ghost (Hard drive cloning)
  • MS Active Directory
  • Polycom Video Conferencing
  • Polycom Video Conferencing
  • Network Cable Termination
  • Fluke
  • Video Switch Schedule Server