Experience

Avison Young

Sales Force to HubSpot Migration Team (Remote) – April 2022 to Present

Driving the SalesForce to HubSpot migration in the United States and Europe.
Interviewed United Kingdom subject matter experts to capture and diagram market sales procedures and gather requirements for SalesForce to HubSpot migration: opportunities, work orders, contracts, anti-money laundering, etc.
Developed HubSpot sandbox for prototyping and market onboarding in the United Kingdom and Germany
Captured, documented, and proposed process for the Customer Relationship Management Team: new users, separated employees, user activity reports, prototyping, broker and client relationship review, sandbox creation etc.
Directed design thinking sessions with Customer Relationship Management Team for continuous process improvement
Served at the Houston Food Bank

Cushman & Wakefield

Proprietary Sales Software Development and Rollout Project (Remote) – June 2018 to April 2022

Assisted in the creation of proprietary sales presentation software
Managed deployment of proprietary software to fifteen major cities throughout the United States, supporting a total of 34 cities.
Gathered user requirements, coordinated software configuration changes, delivered global User Forum, created, and implemented change management process, developed, and implemented training program, automated client status reports, emails, and pitch process with custom web applications.
Consulted Brokers directly impacting 40 high profile deals.

Jira
Confluence
Figma
ArcGIS (Mapping Platform)
Chrome Console
Windows Servers
REACT - Web App Compile
JavaScript
NPM
Node
GitHub

Market Rollout

Supported Markets

Sales Presentations

ExxonMobil

ExxonMobil Information Technology – 2008 to 2017

Successfully delivered projects, provided consulting services to users, and supported various applications.

Training and Solutions Consulting Project – 2015 to 2017

Established IT training and consulting group at new ExxonMobil Houston campus to serve 10,000 customers, personally completed 115 consultations saving over 5k hours, led three IT analyst / trainers.

Corporate IT Strategy Team, Organizational Change Management – May 2013 to February 2015

Enhanced productivity of business partners and built globally recognized IT brand through executive consulting and marketing of productivity tools and services.

ProSci ADKAR Model
Web Development
SharePoint
Final Cut Pro
Camtasia
Photoshop
MS Office
Multiple Productivity Applications

Corporate IT Strategy Team, Knowledge Management – May 2012 to February 2013

Improved client efficiency by over 3k work hours through architecture of productivity best practices, SharePoint consultation, recommendations, and tier-3 support. Facilitated migration of business-critical knowledge base from Lotus Notes Global Shares to SharePoint.

SharePoint
Lotus Notes
Adobe Captivate
Final Cut Pro
Camtasia
Photoshop
MS Office
PowerPoint (Heavy Usage)

Global Training Videos

Trained

250 +

SharePoint Rollout Project – May 2011 to February 2012

Deployed 250 SharePoint sites to Exploration, Drilling and Development companies, consulted senior leadership on change management process, developed SharePoint deployment project metrics and KPIs.

SharePoint
ProSci ADKAR Model
Photoshop
Lotus Notes
MS Office
Excel (Heavy Usage)
PowerPoint (Heavy Usage)

Organizations Consulted

SharePoint Sites Deployed

Documentum Application Team – May 2009 to February 2011

Maintained and upgraded thirty-one global Documentum servers, provided Documentum support to Development company, completed 114 consultations.

Total Servers

International Web Servers

Consultations

Onsite Support – May 2008 to February 2009

Completed over 500 general IT support and software requests the Research and Development companies.

Support Tickets

0 +

College of Human and Environmental Sciences – 2006 to 2008

Established and maintained computer labs
Cloned desktop operating systems
Hardware troubleshooting and repair
Software troubleshooting and repair
User access and passwords via Active Directory

Oklahoma State University

College of Human and Environmental Sciences – 2005 to 2008

Developed website for the college of Human and Environmental Sciences using industry standard compliant code

Redlands Community College

Information Technology – 2003 to 2005

Established and maintained computer labs
Cloned desktop operating systems
PC Laptop and Desktop repair
Software troubleshooting and repair
User access and passwords via Active Directory

Windows
Mac OS X
Microsoft Office
Norton Ghost (Hard drive cloning)
MS Active Directory
Polycom Video Conferencing
Polycom Video Conferencing
Network Cable Termination
Fluke
Video Switch Schedule Server